At first I ordered the wrong part. Franke does not make it easy to figure out what you need. Chicago Faucet helped me find the correct part and let me return the first valve with a small restocking fee. The first valve, which was more complicated, came with clear instructions for installation which was a helpful bonus.

Great product and excellent customer service.

Easy to ID part, better price than most places, packed well, quick service, easy web ordering

I purchased the cartridge from Chicago Faucet. When it was delivered I discovered that the product was defective. I contacted the company and sent a photo and video to show them the problem. They immediately shipped a replacement which I installed and it has been working ever since.

So easy to keep our Franke Little Butler going over the years with the periodic purchases of new hot or cold valve parts when the dispenser faucet starts dripping. The instructions included with the parts are easy to follow so no need to call a plumber!

So happy to find this part and it worked out perfectly. Saved from having to purchase a complete new faucet.

Worked perfectly with great instructions.

Ordered this little piece of rubber for a leaking faucet. Been waiting for two weeks. Still have not received. No updates from company. Very sad.

Excellent customer service and products. Arrived on time