Store Policy
Welcome to ChicagoFaucetShoppe.com - Your go-to source for faucets and more!
Product Availability
- For item availability, please call us at 773-267-1755. Most items on our site do not show their current stock. Google may indicate the item is “in-stock” but this is not always true. To be sure, please call or email us before placing your order.
- Need an item ASAP? Contact us to check stock availability or discuss potential rush options.
Payment
- Your credit card is charged upon order placement to secure inventory.
Cancellations
- Please call our team to cancel an order. If your order has already shipped to us from our supplier(s), unfortunately, your order is non-cancelable.
Shipping
- In-stock items ship within 3 business days.
- Out-of-stock items ship within 10-15 business days.
- All orders ship complete and we can split-ship for an additional fee.
- No refunds for carrier transit delays.
- For Canada FedEx shipping, additional fees are not included.
- International shipping rates exclude additional fees, including but not limited to import duties, taxes, products with crating fees, weight restrictions, or porcelain items. The customer is responsible for any customs charges with importing the goods into their country.
- Lost packages have specific procedures (FedEx and USPS) outlined below.
Lost Packages
- Contact us if your package hasn't been scanned for 2 business days.
- If your package is delivered but isn't in your hands, check with your neighbors first.
Undeliverable Packages
- Refused or undeliverable packages have a $10 return handling fee and re-shipping fee.
Faucets
- Return unused faucets in their original packaging within two weeks.
- Email us to request a Return Goods Authorization (RGA).
- A minimum 25% restocking fee may apply.
All Parts Are Final Sale
- Check with us first before ordering any non-returnable parts.
Order Status & Tracking
- Awaiting Fulfillment - We’ve received your order and are processing it. You’ll receive an update within 48 business hours with more details.
- Awaiting Shipment - If in stock, your order usually ships within 3 business days. If out of stock, your order will usually ship within 10-15 business days. Have questions? Give us a call—we're happy to help!
- Shipped - Your order is on its way! A shipping confirmation email with tracking details will be sent to the email address used at checkout—be sure to check your inbox (and your spam folder, just in case)!
Returns
- Request an RGA by contacting our customer service team.
- Once item is received, please allow 7-10 business days for a refund, with a minimum 25% restocking fee.
Refunds
- Refunds take 5-7 business days.
- Refund checks will be issued at our discretion
Chargebacks
- All orders receive a confirmation email with tracking details—please check your inbox and spam folder before disputing a charge. For any issues, contact us first—we’re real people happy to help! Most issues can be resolved quickly.
- Unauthorized chargebacks may delay refunds and impact future purchases. Please review our return policy or reach out to our team for resolution before filing a dispute.
Replaced Items
- If your part is no longer available and is replaced by a new item we will notify you.
Missing Items
- Report missing items within 72 hours of delivery.
Defective Products
- Email us photos/videos and your order number to report defects within 1 week of delivery.
Warranties
- Email us for warranty claims. We'll guide you in the right direction.
Additional Info
- Orders over $100 may require a FedEx signature.
- Large items or quantities may incur additional shipping fees.
- International orders are not eligible for "Free Shipping."
- By clicking "I Agree" at checkout, you accept our store policies.
We appreciate your business and your trust in us. If you have any questions, our team is here to assist. Thank you for choosing The Chicago Faucet Shoppe!
Customer Service Team
Email: customerservice@chicagofaucetshoppe.com
Phone: 773-267-1755
Hours: Monday–Friday, 9 AM–5 PM (CST)
