The website was user friendly. I was a Canadian purchaser so the online required me to call in my purchase which was fine. Customer service was outstanding from the representative I spoke to over the phone and on emails. Appreciated that Chicago Faucet Shoppe held onto the importance of providing customer service. Definitely recommend them.

My Hansgrohe faucet appeared to be leaking with water flowing up from the nozzle. I replaced the nozzle and sealed the joints with teflon tape to no avail. Then we noticed mineral deposits forming around the flexible hose and considered that the leak may be coming from within the hose and not the nozzle at all. Chicago faucet Co was the only place I could find with the part in stock. It was delivered within a few days and it came with an illustrated installation guide from the manufacturer. It was relatively easy to install, requiring only a screwdriver and a couple needle nose pliers to ply off the snap ring. This was exactly the repair that we needed. I will look to Chicago Faucet Co for all my future plumbing repair needs!

This Axor hose was hard to find and this website offered it at the best price. Followed the instructions that came with the part and with a little bit of struggle (I have never replaced any part in my life) I was able to replace the old hose with the new one under 20 minutes.

Customer support in verify the right part, it’s availability, and it’s fast delivery was outstanding. Highly recommend Chicago Faucet for your parts needs.

They had the exact part I needed for my faucet, it came just as promised, had instruction and only took me 15 minutes to fix. Thanks,

I was completely satisfied from the moment I sent my email inquiring about a hose I needed to the arrival of the part. They answered my email in less than 24 hrs and the part was in my hands 4 days later. Professionals through and through. Will definitely recommend and keep them as my primary choice of hard to get plumbing parts. Thank you

Found it online, a few clicks and it was good to go, great service!

I had checked for my faucet replacement hose at other sites and found it unavailable. The one i did find was approximately $25 more for the same item. Mine was ordered on a Monday and was received by Thursday. The clerk was helpful and courteous. In fact, on Friday I had lunch with someone looking for a faucet and I told her if you find one you like here, be sure to check with your company to see if it is cheaper.

Review of HNSGRO-97475000