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Customer Service
While the replacement part - KWC universal cartridge was exactly what we needed, we would not have received it so flawlessly without the guidance from the tech department and the shipping department. The courteous and competent representatives made this a pleasure to deal with Chicago Faucets. Outstanding at any time but particularly with the existing challenges of our economy. Thank you very much!
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Exactly the Part I Needed; Very Knowledgable Staff
Chicago Faucet Shoppe had the exact cartridge I needed for my kitchen faucet. After I described the issue I was having with the faucet, they confirmed that it would be solved by replacing the cartridge. It was. They are very kind, knowledgeable, and helpful. I highly recommend them.
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replacement cartridge for shower control
I had installed KWC shower fixtures back in 1994. The cartridge finally failed. The model was old and KWC no longer makes shower fixtures. However, after sending them a picture of the existing fixture, Chicago Faucet Shoppe found me a replacement cartridge. I ordered it and within about a week I received it and installed it. The shower works well now.
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replace cartridge
quick response-easy transaction- if only they would do the repair!
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They gave me exemplary service!
Due to an error that I committed on my order for a replacement part. I received a notice from the shipping company that they could not deliver my package. I got my package on time because of help from Chicago Faucet Shoppe.
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Faucet parts
Your staff was very helpful, and the parts fixed my problem.
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Excellent service!
Such quick response and fast arrival of cartridges for my faucet! Cannot thank you enough!!
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Works like new faucet
Your factory replacement cartridge gave me a new faucet. It should as it is a factory unit. I also lifted the housing up after taking the old cartridge out so I could lube the lower (and also the top) "o" ring. Only use silicone lube as you do not want to ruin the "o" ring. I got my tube at a pool supply house. It is for filter rings and threaded parts. Do not lubricate with WD-40 or other oil based lubricants. Works great with lubed rings and a new cartridge.
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KWC replacement cartridge
Being is St. Louis, and Chicago Faucet in Chicago I was a little skeptical on my first purchase. This was my second purchase for a totally different item for a kitchen faucet. Placed a call, spoke with Andrew in customer service. He was great to work with and verified the part i needed for replacement. Honesty haven’t found a supplier in St. Louis like Chicago Faucet Shoppe. Thanks for your help.