Customer service turn around time was very quick. Correct part was identified and delivered.

They had the right part and in stock. Fast shipping. All good.

No indication on the product page that there were two options, one of which would not fit. So I got the wrong product , paid for shipping both ways and was charged a re-stocking fee. Total out of pocket $50 . Customer service called my attention to the existence of the other item which was twice as expensive ,which I declined. No courtesy concession.

Don’t think I can replace a discontinued faucet spray. Price is right and it work beautifully. Thanks!

I purchased a KWC faucet online (order #439315). It was the incorrect item because the screw threads were not compatible to the base of my faucet. I sent an email including pictures and asked for help in ordering another faucet. After several day, I never heard anything back. I then packed the new faucet (which had never been used) and sent it back to you along with pictures and again requested help in ordering the correct faucet. Again, I never heard back from you. After one more week, I contacted you by phone on Dec 18. I was told that there was a restock fee of 25% I reordered the correct part today (#440631) I asked the customer service agent about your policy of charging a 15% restock fee if I reordered and was told that the reorder had to be done at the same time as the return. Why do I have to pull teeth to get someone to help me with my order and then be told that I waited too long make another reorder and therefore I will be charged a 25% restock. Frustrated!

Chicago faucets found a faucet that has been discontinued for years. I could not afford the entire faucet, just the head and they found a new one at a discounted price and delivered it at lightning speed. Thank you. My wife loves it

Thanks to Melissa and the warehouse team for finding the exact part needed for my KWC sink faucet! This was not an easy ask and everyone came through for me with outstanding service all around! Much Appreciated!!!

We wanted to update our faucet and saw that the part we needed was available through chicago faucet shoppe. We ordered it and were thrilled when it arrived quickly and was exactly what we wanted. I would highly recommend ordering through them to others and would order from them again.

Before making my purchase, my email inquiry was answered promptly the next business day. After my purchase, the product arrived within three days. It doesn’t get much better.