So happy to finally be able to get the much needed part for my shower and in record time. Thank you for being so efficient......

Found exact part I needed to repair shower mixing valve. On line catalog helped me find correct part. Received part in 2 days

I needed some hard to find Rohl replacement parts for an old shower installation. My plumber told me what I needed but not where to find it. I tracked down Chicago Faucet on line; identified the products needed; had a VERY friendly and effective phone conversation with the customer service rep. who suggested I send photos; had a nice follow-up call; and, lo and behold, in short order I had my pieces and they work beautifully. Very satisfied and very pleased. Great, personalized and efficient customer service in an age where that's rare. Thank you. If the need arises, I'll be back!

Shower repair. Didn’t know what parts to order. I didn’t even know what brand they were. I sent in a couple of pictures and they got back to me right away with the exact recommendation I needed to purchase the correct part. Excellent service!