Needed to replace leaking spray head for old KWC tap. Item was almost impossible to find online, and when found, invariably not available . Chicago faucet shop was only shop who had the item (not even KWC US had it, or could source it). Website was easy to navigate, payment straightforward. Good communication on shipment and item arrives as promised within 5 days. Excellent service!

Super quick responses, helpful advice and delivery. Totally satisfied.

Our high end, hard to source kitchen faucet was leaking after 15 years . The nice sales rep on the phone helped me make sure I was ordering the correct replacement part, I ordered it online and it arrived within the week. So happy! Highly recommend this vendor.

Absolutely pleased with the service, from the initial contact to the delivery, the immediate location and pricing of the part, the clear explanation of the shipping procedure followed by the tracking system... all superb. Received here in Canada a day earlier than promised. And all with a courteous person at your end. If everyone copied your level of service life would be much improved. Season greetings! Merry Christmas and a prosperous New Year. Julian

Our KWC Suprimo spray-head had been leaking for years (from the top when we engaged the spray, and from the bottom at all times). I tried to fix it by replacing various parts, but to no avail. We discovered we could just replace the entire head with a new one. We did this and our leak was finally behind us. All we had to do was unscrew the leaky head and screw in the new one. No plumber, no more leaks. Chicago Faucet even shipped it 2 day air so we hardly had to wait. And the price was more than fair for a solid piece of stainless steel that perfectly fit a 9 year old fixture.

I made a huge mistake of first going to NY Replacement Parts that were way over priced. Then going to Decor Planet which told me they had the spray head in stock and after 3 weeks delayed shipping informed me they were still waiting on it. UGH!!! Called CFS, spoke with Ramon who was friendly and informative. In a NY minute I received it 2 days later at a reasonable price. ⭐️THANK YOU⭐️

I ordered these parts online. They were promptly dispatched and arrived to my office in Australia 8 days after ordering. Excellent work.

The new KWC Suprimo spray head fixed the problem of the older spray head which chronically leaked when using the spray feature. Sad the the Swiss engineers did not make that spray head repairable.

The faucet arrived damaged (probably during shipping). Customer Service immediately sent another, and it was perfect.