Brand new parts well packaged, Water was off to the house. Octavia took my order in Chicago Thursday morning. Package arrived Friday morning in California on my Porch. Regarding Octavia I kind of carry a torch. She told me it was a family business. So.... Had a hot shower again EOB Friday. A little silicone grease helps with the install. Or go all in and order a plumber too! Expensive parts, exactly what was needed, great service. best shower in the house!

part was easy to locate, order and pay. Arrived quicker than i expected and was a perfect fit

Just what I needed and FAST SHIPPING!!

Item arrived quickly and as described.

This shower handle was exactly what I was looking for. Couldn't find it anywhere else. 5/5!

The part is perfect. I'm extra pleased it came with a Hex wrench for installation.

I have been looking for this part for 5 years. So happy to find it online at Chicago faucets hope.com. Arrived promptly, shower is working finally. Hard to find replacement parts? These guys have it. Big, big thank you.

Great service, delivery and stock of Hard to find parts - met expectations. Good stuff!